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Perfecting Customer Experience within the Legal Sector

Netlaw Media Partners Club Info

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Following the release of the ‘Customer Experience in Law Report 2012’, Netlaw Media & Partners Club held a thought provoking evening which explored the impact that ‘Customer Experience’ has on client retention, satisfaction and revenue within the legal sector.

Taking place at Russell Jones and Walker (London) on the 17th May 2012, this exclusive event featured a lively panel discussion which examined the challenges and advantages of developing a proactive approach to client service, while offering advice on how to implement a client focused strategy within law firms and legal departments.

This FREE CPD accredited event got to the heart of ‘customer experience’ in law while debating the potential for developing competitive advantage in a rapidly changing legal market.

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