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Presentation Title: ‘Work Anywhere, Automate Everything: Create. Introducing a New Business Technology Triad And How To Adopt It’
- Overview of each element & how they combine to enable agility & innovation
- Main Storyline – What happens when the business technology team adopts the strategy to demonstrate to all stakeholders what is possible
- What happens when you’re applying this to the business
- What next?
Jon Grainger – Chief Technology and Information Officer – CTIO101.COM
I’ve been working in the business technology area for the last 30 years on both sides of the consulting table. During that time I’ve built up a great alumni of colleagues who have some fantastic stories and some insights to share. Since 2017 I have worked as a CTIO in the legal sector both Consumer and Global Corporate markets.
I am the author of the Work Anywhere, Automated Everything Create business technology triad and used it to frame the implementation of a new consumer self-service claims platform that provides an end-to-end automated customer journey from Intake through to case settlement. My current focus is around Case Management and defining the effective set of tools needed against the myriad on offer, many of which overlap as they all focus on niche problems. Indeed legal technology might be summarised as niche vs crowd requirements analysis?