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Support & Operations

CIOs: You need to have the cloud talk with your staff

Support & Operations, / 9th May, 2017

CIOs, it is time to have a frank and open discussion with your staff. This conversation may be difficult or awkward, as it involves topics such as …

“We’ll have a chat at the end” – a $20 Billion...

Support & Operations, / 5th May, 2017

We lawyers detest talking about our fees with our clients. We have worked with over 300 law firms in 18 countries and if there is one common denomi…

Survey finds BigHand Create increases efficiency by 69%,...

Support & Operations, / 3rd May, 2017

A recent survey of 80 BigHand Create clients found the tool saves users an average of two and a half hours of document production time per day, equ…

Shamoon Returns, Bigger and Badder

Support & Operations, / 26th Apr, 2017

In November 2016, we published a blog that drew comparisons between samples that we had received to that of the 2012 ‘Shamoon’ campaign. Since N…

Observations from the Other Side…

Support & Operations, / 22nd Apr, 2017

I took part in a law firm round-table event a couple of weeks ago, alongside a GC and Head of Legal services, on the topic of client expectations an

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