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Future Skills in the Legal Profession – Tapping Into Talent Through Collaboration to Create New Ways of Working

How do we bring law to life in new ways for everyone?  Lawyers of the future will put client needs at the heart of their approach.  Law firms need to attract and retain talent whilst creating new ways to reach and serve clients. Future skills will include the ability to empathise with client experience, employ creativity, in order to generate innovative ideas, to ensure a systematic approach to the testing and execution of new legal services approaches.  Collaboration is Key. 

  • Location: The Lowry Hotel, Stream 1
  • Time: 14:00 – 15:30
  • Duration: 1.5 Hours

Masterclass Description

Diversity in teams is essential in order to evolve the firms’ legal services offerings and to break new ground. 

During this workshop you will be using behavioural and design-thinking models to identify the strengths and abilities which many professionals working in law firms already possess and which, given the right opportunities, can support innovation.  What tools and resources are needed, especially as we work in a hybrid world? 

Whether your firm is just starting to engage with innovation, or has a proven track record of effective change, this workshop will assist you to embed change and encourage colleagues to engage and contribute.  You will work on some practical activities which will put you on track to create change for you, your firm and your clients.

Learning Objectives

  • Practical ways to identify and engage colleagues with their innovation strengths.
  • Help to make the case for collaboration including understanding the value of diversity of thought and experience
  • Evidence to support the value of developing future-facing skills today



Nicola Jones


Athena Professional

Nicola owns and runs Athena Professional a multiple award-winning learning & development consultancy.  She designs and facilitates  “blended” learning to help people develop human skills for a digital age.  Her work often involves supporting established professionals to develop new skills in areas outside their comfort zone.  She has a particular interest in the future of legal services.

Athena Professional won the Association for Business Psychology Award for Excellence in Learning in 2016 and 2017 and 2021, were also finalists in the Learning & Performance Institute’s “Learning Provider of the Year” in 2018, and won the Lumina Learning Global Award for Excellence in Coaching & Training in 2018.

A former barrister, Nicola is a certified business psychologist, a Fellow of the Learning & Performance Institute, and an experienced executive coach.  She Co-Chairs Birmingham Law Society’s Legal Tech Committee, is a leading member of #shebreaksthelaw and an Ambassador for Crafty Counsel.