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The Human Factor of Cyber Security

LegalTech Talks live 20th October 2021 at 15:30 (BST).

By upskilling teams and employing technology that aims to protect the human layer, law firms can stop external attacks by turning their people from a security risk to an asset.

This session will explore the human layer of cyber security and how the past 18 months have made the industry more vulnerable than before. With increase of external attacks including Phishing and insider threats within firms ensuring a transformative cyber security strategy has never been more vital for the future of the profession.

Discussion points: 

  • Understand the Human error and how to influence cyber security awareness
  • Why the pandemic has made law firms even more vulnerable to an attack; Driving value, consensus and change
  • Process and technology transformation to reshape the vision for the future
  • Contributing factors for malware and repercussions of a phishing attack
  • Steps towards cyber resilience including advancements in Machine Learning to protect your firm.


Sue Daley
Director, Technology and Innovation, TechUK (Chair)

Sue leads techUK’s Technology and Innovation work.

This includes work programmes on cloud, data protection, data analytics, AI, Digital Identity and Internet of Things as well as emerging and transformative technologies and innovation policy. She has been recognised as one of the most influential women in UK tech by Computer Weekly and as a key influencer in driving forward the Big Data agenda in the UK Big Data 100. Sue has also been shortlisted for the Milton Keynes Women Leaders Awards and was a judge for the Loebner Prize in AI. In addition to being a regular industry speaker on issues including AI ethics, data protection and cyber security, Sue was recently a judge for the UK Tech 50 and is a regular judge of the annual UK Cloud Awards.

Prior to joining techUK in January 2015 Sue was responsible for Symantec’s Government Relations in the UK and Ireland. She has spoken at events including the UK-China Internet Forum in Beijing, UN IGF and European RSA on issues ranging from data usage and privacy, cloud computing and online child safety. Before joining Symantec, Sue was senior policy advisor at the Confederation of British Industry (CBI). Sue has an BA degree on History and American Studies from Leeds University and a Masters Degree on International Relations and Diplomacy from the University of Birmingham. Sue is a keen sportswoman and in 2016 achieved a lifelong ambition to swim the English Channel.

Dr Jessica Barker
Expert in the human side of cyber security

Dr Jessica Barker is an award-winning global leader in the human side of cyber security. She has been named one of the top 20 most influential women in cyber security in the UK and served as the Chair of ClubCISO for two years. She is the best-selling author of Confident Cyber Security (Kogan Page) and co-author of Cybersecurity ABCs: delivering awareness, behaviours and culture change (BCS).

Jessica is a popular keynote speaker, including keynoting RSA San Francisco in 2020. She delivers thought-provoking and engaging presentations across the world, at corporate events as well as practitioner and academic conferences. Known for her ability to engage everyone from senior executives to ethical hackers and creative workers, she brings energy, enthusiasm and fun to cyber security.  Her speaking engagements are rooted in the work she does around the psychology and sociology of cyber security, particularly regarding cyber security threats, social engineering, cyber security communications, and the psychology of fear and cyber security. She is known for her expertise in cyber security awareness, behaviour and culture.

Equipped with years of experience running her own consultancy, she co-founded Cygenta and has delivered face-to-face cyber security awareness sessions to over 40,000 people in over 23 countries. Her consultancy experience, technical knowledge and sociology background give her unique insight. She is known for her clear communication style and for making cyber security accessible to all.

Jessica’s many appearances discussing cyber security on national and international TV and Radio have cemented her place as the media’s go-to expert on subjects that require graceful, clear and engaging communication of technical subjects. She frequently appears on the BBC, Sky News, Channel 4 News, Channel 5 News, Radio 4’s Today programme, Radio 2’s Jeremy Vine show and more. She has been featured in the Sunday Times, the Financial Times, Grazia, New Statesman and the Guardian, and frequently in industry press.

Jessica and her husband FC were Guest Curators of the 2018 Cheltenham Science Festival and are keen advocates of cyber security outreach, for example supporting TeenTech and the Cyber Security Challenge.

Ash Banerjee
Global CIO (interim), Dentons

Before joining Dentons, I served as Global Chief Information Officer and Chief Operating Officer – Americas for Hogan Lovells, a global Law Firm, based in Washington DC, for 5 years with global responsibilities over technology, information security and innovation, and Americas wide responsibility over operations.

Prior to that I served as Chief Information Officer for WilmerHale in Washington DC for nearly 8 years and prior to that as Global Chief Information Officer for EMI Music based in New York, NY.  Prior to my 4 years in the music industry, I worked for 20 years in various executive roles in the telecommunications industry in Belgium, France and in the US and started in Management Consulting in London, UK 30 years ago.

Graduate of Cambridge University, with a Master’s Degree in Chemical Engineering, I have also completed the Advanced Management Program at the Harvard Business School.

Jack Chapman, VP Threat Intelligence,

Jack Chapman is an experienced cybersecurity expert and serves as VP of Threat Intelligence at Egress, where he is tasked with deeply understanding the evolving cyber-threat landscape to remain one step ahead of cybercriminals. Leveraging these insights and his extensive R&D skillset, Jack oversees the product development for Egress Defend, an inbound threat detection and prevention solution that mitigates all zero-day phishing attacks.

Prior to Egress, Jack co-founded anti-phishing company Aquilai and served as their Chief Technology Officer, working closely with the UK’s intelligence and cyber agency GCHQ to develop cutting-edge product capabilities. Aquilai was acquired by Egress in 2021.


Our mission is to eliminate the most complex cybersecurity challenge every organisation faces: insider risk. We understand that people get hacked, make mistakes, and break the rules. To prevent these human-activated breaches, we have built the only Human Layer Security platform that defends against inbound and outbound threats. Using patented contextual machine learning we detect and prevent abnormal human behaviour such as misdirected emails, data exfiltration, and targeted spear-phishing attacks.

Used by the world’s biggest brands, Egress is private equity backed and has offices in London, New York, and Boston.