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Winning Together – Using The Opportunities That Legal Operations and Client Journey Mapping Brings.

  • Location: The Lowry Hotel, Stream 1
  • Time: 16:00 – 17:30
  • Duration: 1.5 Hours

Masterclass Description

A course designed to help law firms understand what clients want and enable them understand the opportunities this brings to their firm.

The course distils best practice from Lean and Business of Law methodologies to identify and resolve opportunities across the customer journey. 

The 1.5 hour immersive learning experience is based around case study where the attendees will help uncover the issues and opportunities with a fictional law firm.  

Learning objectives

  • Understand what customers want from a legal following the rise of legal operations
  • Appreciate how customer journey mapping can enable law firms to understand the issues and opportunities from a customer lens
  • Use lean and business tools like transformation maps, impact effort matrices and project management tools.
  • Understand the key aspects of the customer journey pertaining to a law firm 
  • Map the opportunities and risks that exist on the customer journey 
  • Use lean and business tools to identify high impactful opportunities 
  • Understand current and future state mapping 
  • Understand transformation mapping and visual management